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Lost emails

New Member
Posts: 1
Country: USA

Lost emails

I am using ACT!  12.1 with Outlook 2003. I attach received emails to ACT to keep a record (which ACT should be doing automatically but sometimes doesn't.) I then save the email in Outlook in a Saved Mail folder.

 

Lately, my emails in the Saved Mail folder have been disappearing. The record in ACT is still there, but when I want to respond back to an email it is gone.

 

I also use CompanionLink to sync my iPhone with ACT and Outlook. I don't sync the email programs though.

 

Any advice?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost emails

Received emails only attach if you set up an Outlook Rule

ACT! shouldn't be removing them from Outlook... maybe you have it set to Archive them?