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Lost contact notes

New Member
Posts: 3
Country: United States

Lost contact notes

We are using Act by Sage and have a serious problem.  All notes entered for all contact prior to july1, 2008 are not displyed when you bring up a contact.  I needed to know what can I do.  I have backups prior to July but if I restore the backup I will lose data after that backup.  Does any one know what options I have?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost contact notes

Have you checked the filter as per this ACT! Knowledge Base article - http://tinyurl.com/6cc4q7 (says Companies, but same for Contacts)
New Member
Posts: 3
Country: United States

Re: Lost contact notes

I have checked the date is all the type is all and the options are set to show private.  is there global setting that may have been affected
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost contact notes

Are you on a LAN? If so is it just one user or all?

 

Backup now (in case), then try Tools  | Database Maintenance | Check & Repair

New Member
Posts: 3
Country: United States

Re: Lost contact notes

We are on a lan and it's all users.  Also I found out the CEO did some type of 90 day cleanup and this problem occurred.  I have a backup from two month ago but don't want to lose two monthes of data.  I will try the repair first.