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Lost contact information fields

Tuned Listener
Posts: 14
Country: Australia

Lost contact information fields

I recently had a system crash had to reformatt my hard drive, I now find that client info fields is missing from my contact screen. how do i fix.

I am running ACT v10.

 

Tony

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Lost contact information fields

Sounds like you are using a different layout, check the other layouts available.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Tuned Listener
Posts: 14
Country: Australia

Re: Lost contact information fields

I am able to access my old layout but when I switch to this it only give me partial access to my old fields in the contact and other screens. If I go into Design layouts all the filds appear to be there, but they wont translate when I am in my  working window.

 

Tony

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Lost contact information fields

What version of ACT! are you using?
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost contact information fields

The layout file may have become corrupt... try creating a new one and adding the fields to see if that works.

 

Or, if you have a good backup, just get the CLY file from the ZIP and copy it back into the folder in the Supplemental files folder.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Lost contact information fields

If it's just some fields that are not showing, then you can try deleting and then re-adding those fields to your existing layout.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 14
Country: Australia

Re: Lost contact information fields

Roy

 

ACT! by Sage 2008 (10.0) Version 10.0.3.182, Hotfix 1

 

I can't find where to drop my original .cly file into.

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost contact information fields

Tuned Listener
Posts: 14
Country: Australia

Re: Lost contact information fields

Mike

Thanks for your help.

 

I now have layout that i was missing.

I now have about 90% of my fields missing client info?

 

Tony

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost contact information fields

As ghollister suggested, try removing a field from the layout and re-creating it