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Lost all custum commands after upgrading V12 - V16

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Copper Contributor
Posts: 50
Country: Netherlands
Accepted Solution

Lost all custum commands after upgrading V12 - V16

Hello

 

I lost all keyboard shortcuts and custom commands after upgrading from Version 12 to Version 16. Is there a way I can get them back again or avoid this loss in the future? I do have a backup of the V12 database

 

Act  version16

Platform: Windows 7

Local setup


Accepted Solutions
Solution
Accepted by topic author maris
‎09-25-2015 03:20 AM
Moderator
Posts: 719
Country: USA

Re: Lost all custum commands after upgrading V12 - V16

The custom commands are stored in a program specific preferences folder. When you install a new version, the old version must be uninstalled and when the program is uninstalled the preferences are wiped out and replaced with defaults for the new version. Unfortunately, a database backup will not contain these custom commands, so the ones that were in place in your old version of Act! cannot be restored.

 

Going forward, however, these commands can be backed up by going to File > Backup > Personal Files. This way, if you ever need to uninstall and reinstall, purchase a new computer, or update your version of Act! again, you can restore them afterwords.

 

For more information on backing up your Personal Files, see the following knowledgebase article:

http://kb.swiftpage.com/app/answers/detail/a_id/19251

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com

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All Replies
Solution
Accepted by topic author maris
‎09-25-2015 03:20 AM
Moderator
Posts: 719
Country: USA

Re: Lost all custum commands after upgrading V12 - V16

The custom commands are stored in a program specific preferences folder. When you install a new version, the old version must be uninstalled and when the program is uninstalled the preferences are wiped out and replaced with defaults for the new version. Unfortunately, a database backup will not contain these custom commands, so the ones that were in place in your old version of Act! cannot be restored.

 

Going forward, however, these commands can be backed up by going to File > Backup > Personal Files. This way, if you ever need to uninstall and reinstall, purchase a new computer, or update your version of Act! again, you can restore them afterwords.

 

For more information on backing up your Personal Files, see the following knowledgebase article:

http://kb.swiftpage.com/app/answers/detail/a_id/19251

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com