02-26-2013 01:56 PM
I updated from Word 2010 to Word 2013 and all the Word templates in my ACT were deleted. Any way to get them back?
Thanks
Stevie Ray
stevie@stevierays.org
02-26-2013 02:39 PM
Most likely your templates are just fine. (they will have an .adt extension) however, Word 2013 is not supported and that version of office does not recognize ACT templates. Your best bet is to reinstall Office 2010. I don't believe there is anything wrong with your templates.
Jon Klubnik| ActTrainer.com
(866)710 4228
ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider
02-27-2013 06:14 AM
07-11-2014 09:22 AM
This also happened to me but the only templates that disappeared are the ones in folders all those not in folders are still there and the folders are there but they are empty. Do you have a fix for this? When I upgraded to Office 12 I upgraded my ACT to Pro 2013....is there another version I could use to work with Office 2013
07-11-2014 09:56 AM