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Lost Templates

New Member
Posts: 4
Country: USA

Lost Templates

I updated from Word 2010 to Word 2013 and all the Word templates in my ACT were deleted. Any way to get them back?

 

Thanks

Stevie Ray

stevie@stevierays.org

Silver Contributor
Posts: 1,813
Country: USA

Re: Lost Templates

Most likely your templates are just fine. (they will have an .adt extension) however, Word 2013 is not supported and that version of office does not recognize ACT templates.  Your best bet is to reinstall Office 2010.  I don't believe there is anything wrong with your templates.

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Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Lost Templates

You'll also want to check the Word Processor setting in Sage ACT! to ensure it is set to 'Microsoft Word'. This is done through Tools > Preferences... > Communication tab.
Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: Lost Templates

This also happened to me but the only templates that disappeared are the ones in folders all those not in folders are still there and the folders are there but they are empty. Do you have a fix for this? When I upgraded to Office 12 I upgraded my ACT to Pro 2013....is there another version I could use to work with Office 2013 

New Member
Posts: 2
Country: USA

Re: Lost Templates

I was mistaken...all templates are missing only the .tpl templates are there