Community
Showing results for 
Search instead for 
Do you mean 
Reply

Lost Information

New Member
Posts: 2
Country: United States

Lost Information

How do I recover contact information that seems to have disappeared?  The names of the companies are still in the contact information but addresses, contacts full name, phone numbers, email addresses and history notes are gone.  Interestingly enough the city, state and zip code are still there but no street or post office addresses. 
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Lost Information

Do you know what caused the data loss?  Details?

 

Do you have a recent backup?  Perhaps a database restore is a option? 

 

Have you tried closing ACT! and restarting ACT! ?

 

Before getting too far into things, you may want to take a special backup today? Before Attempting any recovery.

When you take a backup, do not use the same file name as your recent good back up before your data loss occurred.. 

File

Backup

Database

etc..

 

Still not knowing all the facts surrounding the cause for the data loss,

one other option may be to close out of ACT!  (not sure of your ACT! version ) ?

 Run

ACTDIAG

click on Databases - database list

rite mouse click on the correct database name

 and use the  repair / reindex / rebuild options ( there are 4 rebuild options) .

 

Good luck - FSB

 

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html