Community
Showing results for 
Search instead for 
Do you mean 
Reply

Lost Emails

New Member
Posts: 4
Country: USA

Lost Emails

Hi,

 

Using ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 5
English (United States)

 

Windows 7 - 64 bit

 

I have two accounts, One is a Comcast email account the other is a standard POP mail server

 

I do not use Outlook but rely exclusively on the email client provided by Act!

 

Using it fine until today (12-17). Now I cannot see or send email via the Comcast account, though nothing has changed. I can access this accoutn from a different email client and via the Comcast web page so I know the passwords and system is fine.

 

I can acces the other email account just fine from within Act!

 

I would love to just fix the problem but may have to re-establish it, which would be rather tragic as I have diligently tagged emails to their senders.

 

A. If I re-establish the system, can I transfer the old emails in?

The Act setup says the following for BOTH accounts when I test connections

 

--Establish network connection COMPLETE

-Log onto outgoing mail server (SMTP) FAILED

-Log onto incoming mail server (POP3) FAILED

-Send test e-mail message FAILED

 

Again this is the report I get whether it is a working account or not.

 

Any ideas, help would be much appreciated. Act seems to be weak with regard to its own email system. Is there a reason I lost all the folders associated with the Comcast account (e.g. Inbox, deleted)?

 

Thanks much!