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Lost ACT E-Mails

Bronze Contributor
Posts: 1,394
Country: USA

Lost ACT E-Mails

I have a client who has ACT 2010 and uses ACT eMail.  She had had bout 200 or more eMails in her inbox.  One day last week, she logged in to ACT and all the eMail before Feb 4th is gone.  She does not make a backup of her eMail database.

 

Any ideas?

 

 

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Lost ACT E-Mails

I'd try contacting tech support... from memory, they have a utility that can repair the mail file.

The get the user to backup the mail file regularly and/or switch to using Outlook :-)