Community
Showing results for 
Search instead for 
Do you mean 
Reply

Lost ACT E-Mails

Bronze Contributor
Posts: 1,431
Country: USA

Lost ACT E-Mails

I have a client who has ACT 2010 and uses ACT eMail.  She had had bout 200 or more eMails in her inbox.  One day last week, she logged in to ACT and all the eMail before Feb 4th is gone.  She does not make a backup of her eMail database.

 

Any ideas?

 

 

John Purdy
ACT! Premium V. 18
Lenovo X220, 16GB, & Office 365, 32bit, 256GB SSD
Platinum Elite Contributor
Posts: 14,464
Country: Australia

Re: Lost ACT E-Mails

I'd try contacting tech support... from memory, they have a utility that can repair the mail file.

The get the user to backup the mail file regularly and/or switch to using Outlook :-)