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Losing outlook sync

Tuned Listener
Posts: 50
Country: USA

Losing outlook sync

Using Windows 10, Act! Pro Version 19.2.146.0, Update 4 and Office (Outlook) 365.  Every day I lose sync and get error messages such as the one pictured attached. 

 

 

Copper Contributor
Posts: 59
Country: United_Kingdom

Re: Losing outlook sync

Tuned Listener
Posts: 50
Country: USA

Re: Losing outlook sync

That article discusses incompatibilities with versions 18.0 and earlier.  I am running 19.2 

Employee
Posts: 198
Country: USA

Re: Losing outlook sync

[ Edited ]

Another suggestion is running an Office repair:
Control Panel > Office > Change > Quick Repair



What’s new in Act! v20.1?

http://kb.act.com/app/answers/detail/a_id/39017/kw/what's%20new%20in%20act!%2020.1

 

New & Improved Office Integration
Contact & Calendar Sync
New sync functionality
Provides full contact and calendar sync with Outlook, Office 365, Exchange and Google

Email History
Improvements to the existing email history recording function
Uses different plug-in technology to provide improvements

Mail Merge
Supports new Office merge methods
Resolve embedded image defect