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Losing Data

Tuned Listener
Posts: 26
Country: NZ

Losing Data

We have two remote databases.  When one remote database enters data into fields and the other remote database puts a note into the same contact some of the data from the fields that were entered into the first database will disappear after they have both sync'd.  We had a specialist come in and they had never heard of it before.  Of course it didn't do it when they were in.  But they suggested we upgrade, which we have done twice since.  Of which we got them to upgrade everything for us the first time around.  We are on 2011 and still having the same problem.  Is there anything we can run to see if the database it corrupted?  I'm not sure if they did a check when we got them to come in.  Thanks so much for any help!!!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Losing Data

Hello chriso1,
Are they entering data into the same fields for that contact or different fields?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 26
Country: NZ

Re: Losing Data

Hi Greig

 

Thanks so much for your reply, the first person is putting data into fields.  The second person is just putting a note in the notes area, not changing any fields. 

 

thanks heaps

Chris

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Losing Data

So - is it that the notes always remain but the field data is gone?

 

Is it always that same field(s) that "lose" data?

Tuned Listener
Posts: 26
Country: NZ

Re: Losing Data

Hi

Thank you for your response, yes the notes always stay, however it is random fields that I enter that revert back to the original data if the data has changed or removed if there had been no data.  The other person doesn't change these fields I do, but when she enters a note into the same contact as me it affects some of the fields I have changed.   Unfortunately I haven't kept a record of the actual fields that it is affecting to see if they are always the same fields, but I remember some of them do stay the same after a sync.

 

At the moment, I have to put all my paperwork & emails into separate folders to check if any fields have been changed back after she sync's before I can file them away.  This is very time consuming and double handling isn't something I enjoy.

 

This has been happening for about a year now, but hadn't had a chance to look into it as we thought with the new version it would have been fixed.

 

Any help would be appreciated.

 

Thanks so much!!!

Chris

Tuned Listener
Posts: 26
Country: NZ

Re: Losing Data

We have now upgraded to 2012 version and still having this problem....would anyone happen to know how we can fix the problem of data disappearing?

 

I currently enter data in about 20 fields of 20-80 contacts at a time at the moment (doing new contracts for the year).  If the other person enters a note into one of the contacts I have made changes to in the fields, when she sync's all the data I entered into the 20 fields gets deleted.

 

I then have to go through files to make sure any data I entered is still in the database, after both of us sync (sometimes it takes her a while to sync as well, which then creates piles of paperwork to go through when she does).

 

Any ideas would be appreciated!!!

 

Thanks

Chris