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Lookup error

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Copper Contributor
Posts: 22
Country: USA
Accepted Solution

Lookup error

 

I get a look up error when I search for anything.  I recently had a virus and when I removed the virus and went back to ACT I get an error when I try to look up a contact.  

 

systemunauthorizedaccesstopath  "bunch of stuff"  denied, it's about a page full of jibber jabber error code not normal to what I have seen act use in past for errors.  I tried a repair database but that didn't help it.  Any ideas?


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Solution
Accepted by topic author madtownguy
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 22
Country: USA

Re: Lookup error

I have windows 7, I couldn't figure out how to get to those files.  
1dc396ed2bee6ea8bc5f2b5bf308d2a0.OH.H
3f6e8a67602ab32baa4371b83e44cc6d.H

 

but those are the types of files it says are a problem so it looks like that is the correct answer.  I just am having a hard time finding how to get there and delete what it is telling me to.

 

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Lookup error

Hello madtownguy,
Please see if this Knowledgebase article helps to resolve the issue:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1453...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Solution
Accepted by topic author madtownguy
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 22
Country: USA

Re: Lookup error

I have windows 7, I couldn't figure out how to get to those files.  
1dc396ed2bee6ea8bc5f2b5bf308d2a0.OH.H
3f6e8a67602ab32baa4371b83e44cc6d.H

 

but those are the types of files it says are a problem so it looks like that is the correct answer.  I just am having a hard time finding how to get there and delete what it is telling me to.

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Lookup error

The file path for Windows 7 will be the same as it is for Vista (I have updated the article to reflect this). If you can't see one or more of the directories, you may need to enable the setting to show hidden files:

- On the Windows Explorer menu, click Organize > Folder and search options

- Click the View tab

- In the list, select the option for Show hidden files, folders, and drives

- Uncheck box for Hide extensions for known file types

- Click Apply, then OK

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.