Community
Showing results for 
Search instead for 
Do you mean 
Reply

Lookup error message

smf
New Member
Posts: 9
Country: Australia

Lookup error message

I recently had to uninstall & reinstall my Act! 11 (2009). Since then I have had a lookup error with a long error message whiich starts with

System.UnauthorisedException:Access to the path (it named a path) is denied at System I.O._Error WinIOErro (Int32errorCode,String maybe Full Path

 

Then it won't perform a lookup on searches, such as by company, surname or first name. The other search fields seem to be OK.

I'm running Vista.

 

 

 

                     

 

                     

 

 

                     

Copper Elite Contributor
Posts: 233
Country: USA

Re: Lookup error message

Hello Smf,

 

Can you test the demo database and see if you get the same error?

 

You may also try installing and reinstalling .NET, this can be tricky depending on what OS you are running.

 

First off try the lookup and in the demo and see if you get the same error

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
smf
New Member
Posts: 9
Country: Australia

Re: Lookup error message

Hi Kurt

Thanks for the response. Yes, I get the same error in the demo database.

I'm running Vista.

Copper Elite Contributor
Posts: 233
Country: USA

Re: Lookup error message

Hello Smf,

 

Have you tried right clicking on the ACT! icon and running as administrator?

 

Also try turning off your UAC that may help

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
Nickel Contributor
Posts: 173
Country: Australia

Re: Lookup error message

I would agree with Kurt, you should disable UAC or run ACT! as an administrator, Vista is restricting access to ACT for something. (The path would be helpful to diagnose)
Travis Rosevear ACC for
Act Today Australia and New Zealand
smf
New Member
Posts: 9
Country: Australia

Re: Lookup error message

 
smf
New Member
Posts: 9
Country: Australia

Re: Lookup error message

Here's the actual error message (took me a while to work out how to paste it!)

Thanks for your help! Any advice very welcome - we're novices.

 

 

error message.jpg

 

 

 

Nickel Contributor
Posts: 173
Country: Australia

Re: Lookup error message

Have you followed the instructions on this KB:
http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14539/kw/unauthorized
Travis Rosevear ACC for
Act Today Australia and New Zealand
Nickel Contributor
Posts: 173
Country: Australia

Re: Lookup error message

Sorry this is the KBID: 14539
Travis Rosevear ACC for
Act Today Australia and New Zealand