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Lookup deletes primary contact field upon lookup

New Member
Posts: 3
Country: USA

Lookup deletes primary contact field upon lookup

ACT 2009 Version11.1.183.0 Hotfix 1 installed.

When using the "Lookup" function and after typing in the contact name, in this case "Company", and hitting enter the results come back and almost always wipes out the first company name in the list. When I try to go into that first contact the message comes back to me saying that to continue working on this record the All Restor Lookup will be restored and "Do you want to continue working with this record?". No matter whether I say yes or no, it wipes out the company name.

 

Why?