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Lookup Contact Dialogue box "freezes"

Copper Contributor
Posts: 93
Country: United States

Lookup Contact Dialogue box "freezes"

I use a laptop.  When I bring up the Lookup Contact Dialogue Box, I enter a letter or a couple of letters and then the box changes from an Orange border to a Grey border and then I'm not able to enter any more characters.  I have to click on the box again to type in characters.  Is this normal?  Is there a setting on the laptop I should change?

 

using HP Envy laptop, Win 8.1