Community
Showing results for 
Search instead for 
Do you mean 
Reply

Long response time opening ACT! address book using Outlook 'To' button

New Member
Posts: 2
Country: USA

Long response time opening ACT! address book using Outlook 'To' button

[ Edited ]

Why does it take so long to open the ACT address book when i click the TO button in Outllok?  It used to take 5-10 second, now all of a sudden it takes over 1.5 minutes?

 

 

 

[edit: update subject to match issue]

Copper Contributor
Posts: 61
Country: United_Kingdom

Re: Long response time opening ACT! address book using Outlook 'To' button

- what is the full version of ACT!?

- How many machines are involved. Are you accessing locally or over the network?

- What is the version of Outlook?

- have you tried creating a test database with a couple of dummy records and used this as an address book instead?

- is the performance different on other machines?

New Member
Posts: 2
Country: USA

Re: Long response time opening ACT! address book using Outlook 'To' button

-Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2

-6 machines

-Act is set up locally on each computer with data base on network

-Outlook 2007
-No
-Yes, the other machines are running fine.