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Logon Error Message - ACT! 11

Copper Contributor
Posts: 12
Country: Canada

Logon Error Message - ACT! 11

Can someone help with the following logon error ... `Failed to initialize buttons & menus. Object reference not set to an instance of an object.`

 

Background: ACT! version 11.0.0.367

 

Action taken so far and no change:

1) Have uninstalled all add-ons and ACT! 11

2) Re-booted

3) Re-installed ACT! only - Error message still occurs

 

Note: When I click "OK" on the error message ACT! loads and there does not appear to be any issues.

 

Thank you to whomever may be able to assist.

 

Jeffrey

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Logon Error Message - ACT! 11

Your preferences file may be damaged.

- Close ACT! and all Microsoft Office programs

- Go to Start/Run and type in "actdiag"

- When ACT Diagnostics comes up, go to Tools/Delete Preferences

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 12
Country: Canada

Re: Logon Error Message - ACT! 11

Thank you...

 

Did as you suggested and rebooted.

 

Still same error message.

 

Jeffrey