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Login No Longer Valid — Cannot Access My Database

New Member
Posts: 4
Country: USA

Login No Longer Valid — Cannot Access My Database

Hello. My Act! Essentials login page gives me an immediate error before I'm even able to login into my account (see photo below). When I go to log-in via other sign-in portals, I'm told that both mine and the primary account holder's login emails are no longer valid. We have not changed anything on our end (e.g. different login IDs nor passwords.) We're totally shut out and unable to access any of our data whatsoever!

 

Very much looking to resolve this ASAP from Act's support team. Thank you.

 

Screen Shot 2017-10-20 at 12.08.33 PM.png

Employee
Posts: 106
Country: USA

Re: Login No Longer Valid — Cannot Access My Database

[ Edited ]

Hi

Please try a second browser... Any better?

 

 

To access the Act! Essentials Success Center please visit: https://actcloud1.zendesk.com/hc/en-us

 This site will be better to assist you.

New Member
Posts: 4
Country: USA

Re: Login No Longer Valid — Cannot Access My Database

[ Edited ]

I have tried multiple browsers, and unfortunately, have had the same problems login problems: same error on Chrome, Safari and Firefox.

 

Thanks for the suggestion. Any other recommendations?? Thanks!

Employee
Posts: 106
Country: USA

Re: Login No Longer Valid — Cannot Access My Database

[ Edited ]

Billing info and all is up to date?


Any recent security changes or Mac Updates in the past day or so?

New Member
Posts: 4
Country: USA

Re: Login No Longer Valid — Cannot Access My Database

Thank you. I have called the Customer Service line that you recommended, several times, and each time I was told that because I'm not a Premium member (I have the Essentials version), that they cannot help me at Customer Service (apparently help is only available to those who pay more); and that my only option to resolve was to post on the Essentials Community Forum (https://actcloud1.zendesk.com/hc/en-us/). However, I cannot access/login the Essentials Community Forum because it says my account is not valid — back to the same issue I'm trying to resolve, but just with no recourse or ability to talk to someone who can help me. 

 

Billing info and all is indeed up to date.

 

Is there another Customer Service line that I will not be turned away from??

Employee
Posts: 26
Country: United_Kingdom

Re: Login No Longer Valid — Cannot Access My Database

Hi AJaworski,

 

My name is Cam and I am part of the Act! Essentials Team. Could you please send me an email on success@act.com This is the Act! Essentials support mail box.

 

If you could provide the primary email address for your Act! Essentials account.

 

Regards,

 

 

Cam
Act! Essentials Team


Cam Mortimer
------------------------------------
Customer Success Team


A NOTE REGARDING DIRECT ASSISTANCE: I am unable to offer any direct assistance over private message. All questions should be posted publicly in the appropriate community boards. Private message should only be used for the exchange of private information.
New Member
Posts: 4
Country: USA

Re: Login No Longer Valid — Cannot Access My Database

Great, thanks so much, Cam. Will email you right now!