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Log file with list of deleted / added users

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Copper Contributor
Posts: 93
Country: Switzerland
Accepted Solution

Log file with list of deleted / added users

We have lost a few contacts and we would like to know at what point, and how, they have been deleted.

 

Is there a log in ACT / ACTdiag where we could extract this information?


Accepted Solutions
Solution
Accepted by topic author albergante
‎09-25-2015 03:20 AM
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Log file with list of deleted / added users

What Keyword are you searching. It needs to be exactly as in my message below.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 

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All Replies
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Log file with list of deleted / added users

There is no 'log' file but an Act! user's History will record what Contacts they have deleted and when.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 93
Country: Switzerland

Re: Log file with list of deleted / added users

Many thanks for the answer!

 

Is there a way to do an advanced search  by keywords? It seems to me that the 'Contact Deleted' entries are ignored.

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Log file with list of deleted / added users

Yes you can do this by using the 'Search on Keywords'.

Go to 'Search on Keywords'.

Search for 'has been deleted'

Type = Contacts

Look in = only tick the Histories

Click on 'Find now'

Double-click on the Records where data is "Contact XXX has been deleted" to go to that History item.

HTH

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Nickel Super Contributor
Posts: 2,486
Country: USA

Re: Log file with list of deleted / added users

Also, if you are on Sage ACT! 2013, you can filter the history not to display system changes.  That might be why it is missing for your view.

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)
Copper Contributor
Posts: 93
Country: Switzerland

Re: Log file with list of deleted / added users

I am not sure this should work.

 

I can correctly see the entry deletion in the Record Manager history, but the search on keywords does not show that entry.

 

Solution
Accepted by topic author albergante
‎09-25-2015 03:20 AM
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Log file with list of deleted / added users

What Keyword are you searching. It needs to be exactly as in my message below.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 93
Country: Switzerland

Re: Log file with list of deleted / added users

I was using a bad keyword, the one in your message works. Thanks!