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List of available e-mail systems is empty in the E-mail Setup Wizard

New Member
Posts: 2
Country: USA

List of available e-mail systems is empty in the E-mail Setup Wizard

Hello...

 

Started with this issue...

 

Act! Crashing when trying to send email

 

Went through these posts...

 

https://community.act.com/t5/Act-Premium/Act-Crashing-when-trying-to-send-email/td-p/318180

 

No success...

 

Did this...

 

How to rebuild the Act! Preferences file

http://kb.act.com/app/answers/detail/a_id/14770

 

Now have this issue


List of available e-mail systems is empty in the E-mail Setup Wizard

 

Went through this several times...

 

http://kb.act.com/app/answers/detail/a_id/23426/kw/email%20options%20blank

 

Have done this...


Uninstalled/Reinstalled Act

http://kb.act.com/app/answers/detail/a_id/37318

 

still have this...

 

List of available e-mail systems is empty in the E-mail Setup Wizard

 

Windows 10 v 1703

 

Outlook 2016  v1705  8201.2102

 

Any help would be appreciated...

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: List of available e-mail systems is empty in the E-mail Setup Wizard

This is a known issue with the latest update of Office

 

Please see if this link helps -

 

http://kb.act.com/app/answers/detail/a_id/38791/~/email-systems-window-is-empty-if-build-8201-of-off...

Administrator
Posts: 318
Country: United_Kingdom

Re: List of available e-mail systems is empty in the E-mail Setup Wizard

Exactly as ch1p has mentioned above - unfortunately there are some known issues with the latest build of Office (16.0.8201.xxxx), including crashing when sending emails and the blank email system list.

 

We're currently tracking and investigating the issue, but in the meantime we recommend reverting your Office version to a known working version (16.0.4229.xxxx)

 

If you follow through the KB that ch1p provided above, it'll take you to another article (here) where you'll find some advice and information on performing the rollback.

 

Thanks for your patience while we work to get this issue resolved!

New Member
Posts: 2
Country: USA

Re: List of available e-mail systems is empty in the E-mail Setup Wizard

This fix appears to have worked.

 

Thank you both!!

 

I will report back end of day.