Community
Showing results for 
Search instead for 
Do you mean 
Reply

Linked Fields Do Not Link With New Contacts

Bronze Contributor
Posts: 1,393
Country: USA

Linked Fields Do Not Link With New Contacts

ACT 2010, Hotfix 2

 

I think I asked this question before.

 

I am using linked fields between companies and contacts.  It appears that when I add a new contact to the db the fields are there but don't seem to carry forward the information.

 

For example, I have a Companies field called Useful Information (Type Memo) linked to a contact's field called Useful Information (Type Memo).  I have the Contact "Useful Information" in a report, but only the contacts were in the db before the fields were created and linked will display the information in in that field.  Contacts created after have noting in that field. 

 

Does anyone have an idea of how to fix this?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Linked Fields Do Not Link With New Contacts

You would think that creating a new contact record from an existing company record would indeed populate the linked fields aside from the default address/phone fields, but it does not.  Looking through the documentation, I do not see any indication that it should do this, so I don't think this is a bug as much as 'functioning as designed'.

 

Workaround, FWIW, is to create the contact record, and then from the company record run the 'Update Linked Contacts' function from the Companies menu.