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Linked Fields Between Contacts and Companies Are Not Updating Properly - KB Fix doesn't work

Copper Super Contributor
Posts: 122
Country: United Kingdom

Linked Fields Between Contacts and Companies Are Not Updating Properly - KB Fix doesn't work

The issue we have previously reported regarding creating a contact from a company where you have X number of custom fields that are linked resulted in a KB article 23183 being posted containing a supposed fix

We have run the fix on a number of different machines here and it has not fixed the problem

The current issue remains, if we create a new contact from a company, it creates the new record with the usual default fields populated but none of the custom fields at all. If we go immediately then to COMPANIES > Update Linked Contact it does refresh instantly the correct fields

We bought in an Act Consultant who has written a DLL to replace the existing Create Contact from Company menu item which does the job properly

I am really looking forward to a version of Act which fixes the issues in the current one before forcing us to upgrade to the next version.

Come on Sage! We've been with you for years - how about creating a good platform/foundation in a version of Act that all future upgrades can build on.

Andy Kent
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk