gv-
I couldn't find this information anywhere on here either so I had to work it out for myself. I'm using ACT 2008, so I don't know if it is any different for your 2006, but here's what I did:
I opened up the History Summary Classic report in the Report Designer. By default, it has four totals it keeps track of: Attempted Calls, Completed Calls, Meetings Held, and Letters Sent. I was just interested in tracking calls, so I wanted to change the last two columns to Calls Received and Left Message.
This report does involve some scripting, but it isn't complicated at all if you're just modifying the report. There are three sets of fields that create the count totals in this report: colA - D, which runs behind the scenes calculating the totals, totalColA - D, which displays the totals at the end of the report, and cntColumnA - D, which displays the individual results by contact in the subreport.
These results are run by scripts in both the main part of the report and in the subreport. You shouldn't have to modify the main script, but you will need to edit one in the subreport. Once you open the subreport, open up the Detail section. There is an invisible field in there called Result which looks for History Type Results and calculates the totals of the columns based on the script. Right-click in the Detail section and choose Edit Report Scripts. You should see this displayed:
If Result = "Call Attempted" Then
cntColumnA.Text = cntColumnA.Text + 1
Endif
If Result = "Call Completed" Then
cntColumnB.Text = cntColumnB.Text + 1
Endif
If Result = "Meeting Held" Then
cntColumnC.Text = cntColumnC.Text + 1
Endif
If Result = "Letter Sent" Then
cntColumnD.Text = cntColumnD.Text + 1
Endif
This shows what the Result field will do when it finds the listed history types. So all I did was change "Meeting Held" to "Call Received" and "Letter Sent" to "Call Left Message". This is the History Type name as it appears in the database, so this will work for any other history type as well.
Once you make the change, minimize the Detail section and return to the main report. Then just change your column headers to say what you want and you are done.
Hope this helps!
tjvis
