01-02-2012 07:13 AM
An error message: ""We cannot access your Sage Conneced Services Account...." pops up every time I sign on ACT! 2012. I am not using the service and don't plan to.
01-02-2012 04:38 PM
Take a look at this KB article it should solve your issue, click on the link below
If it doesn't work just post back here
06-21-2012 01:40 AM - edited 06-21-2012 01:41 AM
I had the same problem and disabling the Sage add-on ACTSPE2005 per http://kb.sagesoftwareonline.com/app/answers/detail/a_id/27128/kw/Sage%20connect/related/1 worked whereas the KB article described above didn't.
06-21-2012 10:01 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
03-07-2013 08:05 AM
Thank you Steven! That was the solution I've been looking for. I had no success with preventing the Connected Services error through any other KB Article suggestions. This one did the trick for me usingn ACT Premium 2013.
03-08-2013 11:40 PM
No problem however I have ACT! Premium 2013 and can't get rid of the message myself. Where did you copy the dll file to and did the option to uncheck add-ons it turn up on the tools menu?
Any suggestions appreciated.
03-09-2013 07:11 AM
On my ACT Premium 2013 installation for my remote database (which is the only place I installed this) the DLL file was placed in C:\Program Files (x86)\ACT\Act for Windows\Plugins and yes, "Manage Add-ons..." shows up at the bottom of the Tools menu after ACT restart..
04-29-2013 01:49 PM
This doesn't work for me because I can't launch ACT after the message appears. I press the "OK" button and the screen goes away.
05-13-2013 01:17 PM
Did you try the steps in article: KB Article 28457
05-14-2013 11:27 AM
If I delete the Preference files, will I lose all my settings for colors and fonts on the various ACT! tabs?