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Latest Activities under Call Attempt Wrong date.

Copper Super Contributor
Posts: 125
Country: USA

Latest Activities under Call Attempt Wrong date.

[ Edited ]

I have a client, on the 2/15/2011, in history: I left message. Also I left message on 3/7/2011. Under Latest Activities Call Attempt I see 2/15/2011. It should write 3/7/2011.

 

And by the way Latest activity Reach write 2/15/2011, I din't reach, I left message.

See image http://imagebin.org/142039

 

[Edit] I verify and it dose that only on that contact.

But I notice, in any contact history, if I delete a Message left, the Latest activity will continue to show this deleted message history date.

Help!

Act 2010 v. 12.0.1.181 hotfix 1. -Windows 7
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Latest Activities under Call Attempt Wrong date.

Copper Super Contributor
Posts: 125
Country: USA

Re: Latest Activities under Call Attempt Wrong date.

No I am talking about Latest actuvity : call attemps field. It should show it should wirte: 3/7/2011, but show 2/15/2011.

Act 2010 v. 12.0.1.181 hotfix 1. -Windows 7
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Latest Activities under Call Attempt Wrong date.

Left Message would show as a Call made
Call Attempted would show in the Call Attempted field

Left Message implies that you got the information to the person somehow ... Attempted means you tried, but failed
Copper Super Contributor
Posts: 125
Country: USA

Re: Latest Activities under Call Attempt Wrong date.

Left message will show on Call attempt, and Call completed under Reach.

but for that particular client it got corrupted. Any way I can ducplicate without having to recreate the whole history.

Act 2010 v. 12.0.1.181 hotfix 1. -Windows 7
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Latest Activities under Call Attempt Wrong date.

The data in those fields is only changes when there is a history written....
New Member
Posts: 3
Country: USA

Re: Latest Activities under Call Attempt Wrong date.

In my ACT Version under the Latest Activities Contact Detail Screen - the field Call Reach/Meeting - in the Meetings fields I have a good number of users that when the History Results equals Meeting Held it is not updating the Meetings field at all.  Is this a known bug in my ACT Version?

 

ACT 2010 Version 12.1.181.0, Hot Fix 1

 

Copper Super Contributor
Posts: 125
Country: USA

Re: Latest Activities under Call Attempt Wrong date.

Would be interesting to see if the bug is fixed in 2012. I am not sure it's a know bug.

Act 2010 v. 12.0.1.181 hotfix 1. -Windows 7
New Member
Posts: 2
Country: USA

Re: Latest Activities under Call Attempt Wrong date.

I have this same problem.