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Latest Activities - Call Reach

New Member
Posts: 5
Country: USA

Latest Activities - Call Reach

Why does the Call Attempt/Reach field show an entry for Call Reach when the call was a "Call Left Message" entry in the history.  I would think it would populate this field only if I entered "Call Completed".  This makes it unusable to use this field to know who I should call again.   Any fix for this or am I not understanding the use of this field.

 

Steve

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Latest Activities - Call Reach

Hello Steve,
There was a lot of discussion regarding the use of the Last Reach system field, and based on customer feedback it was decided that "Call Left Message" was considered a valid result to update that field. If you would like to see this changed, please post this request in Share Your Ideas board in this forum, or Kudo this existing submission: http://community.act.com/t5/Share-Your-Ideas/Left-message-should-not-update-the-date-reached/idi-p/4...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.