07-18-2016 06:51 AM
07-18-2016 08:41 AM
If memory serves correct Last Results is a carry over from ACT! for DOS where the number of history types was very limited and non-configurable. To maintain compatibility as a database was converted to later versions, the history type for last results was unchanged. In the DOS days there wasn't any ability to create history without creating an activity and then clearing it. The last results was the way to create an immediate history entry.
07-18-2016 07:30 AM - edited 07-18-2016 07:45 AM
Hi John,
I'm afraid I'm not quite sure what you're asking here. The "Last Results" field will generate a contact history when changed.
07-18-2016 07:44 AM
07-18-2016 08:04 AM - edited 07-18-2016 08:04 AM
Ahh, I understand what you're asking now.
It would appear that at the time this feature was added, it was decided that the most suitable history type for the Generate History feature to use, would be a System Change, as it is entirely separate from the Activities and other correspondence history types. Because Act is recording the fact that the database field value has changed, which incidentally shows the before and after values, System Change seemed like the most logical categorisation for this history type.
If you have a suggestion of a better implementation of the Generate History feature, then our Share Your Ideas board would be the best place to post this.
07-18-2016 08:41 AM
If memory serves correct Last Results is a carry over from ACT! for DOS where the number of history types was very limited and non-configurable. To maintain compatibility as a database was converted to later versions, the history type for last results was unchanged. In the DOS days there wasn't any ability to create history without creating an activity and then clearing it. The last results was the way to create an immediate history entry.
07-18-2016 11:03 AM
Thank you Roy. As always, you are a fountain of resourceful information.
07-25-2016 09:27 PM
Hi Gary - I have a question related to History Types... is this field an editable field so that I can add other History Types? Or, is it possible to edit the options under Results?
Thank you for your time!
07-26-2016 01:33 AM