07-26-2010 09:01 AM
Error: "Failed to synchronize with the server. Exchange of watermarks failed. The database cannot sync because the data is unavailable.
Act version 126.96.36.199 hotfix 1. Main database on a Win2003 server, 6 users in house (shared connection to database) running XP pro, 2 users with remote databases running XP pro. One remote user got this error message the other remote user is syncing just fine.
I found the fix in the knowledgebase, created a new remote database, unpacked and installed on remote computer, tried to sync and got the same error message.......now what?
07-29-2010 02:00 PM - edited 07-29-2010 02:01 PM
This may also be caused by damaged sync objects on the main database or a damaged sync set. Run maintenance on the main database (Tools > Database Maintenance > Check & Repair), then run Sync Object and Security rebuilds on the main database using ACT! Diagnostics. Instructions are KB Article 19642. Then create a new sync set and a new remote database for that user.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.