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Knowledgebase answer did not work, now what?

Copper Contributor
Posts: 35
Country: United States

Knowledgebase answer did not work, now what?

Error: "Failed to synchronize with the server. Exchange of watermarks failed. The database cannot sync because the data is unavailable.


Act version hotfix 1. Main database on a Win2003 server, 6 users in house (shared connection to database) running XP pro, 2 users with remote databases running XP pro. One remote user got this error message the other remote user is syncing just fine.


I found the fix in the knowledgebase, created a new remote database, unpacked and installed on remote computer, tried to sync and got the same error what?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Knowledgebase answer did not work, now what?

[ Edited ]

This may also be caused by damaged sync objects on the main database or a damaged sync set. Run maintenance on the main database (Tools > Database Maintenance > Check & Repair), then run Sync Object and Security rebuilds on the main database using ACT! Diagnostics. Instructions are KB Article 19642. Then create a new sync set and a new remote database for that user.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.