03-22-2012 09:04 AM
We are using ACT 2010 and I can't figure out how to use the keyword search feature under the Lookup menu. I click on Keyword Search from the dropdown and I get no response from the system. I would think I would get a submission box, but I get nothing.
Has anyone else had this problem? If we could fix this is would be a valuable tool for us.
03-22-2012 03:42 PM
I'm on 2012 and one of the new features is an improved search command. I had no problem bringing up the keyword search, but then in 2012 is is part of the sub-menu when selecting advanced.
03-23-2012 07:03 AM
Welcome to the Sage ACT! Online Community!
Can you provide some further information about your situation:
- Is this a shared database? If yes, are other users experiencing the same issue?
- Have you tried this in the Demo database (or create a new test database)? Same results or not?
- What is the operating system of your computer?
- Are there any error messages in the Windows Event Viewer (right click on 'My Computer' > select Manage > expand 'Event Viewer' (under System Tools) > look in Application and System)?