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KB 36729 Resolved

Copper Contributor
Posts: 81
Country: USA

KB 36729 Resolved

Good day everyone.

 

Had a client with this error today after trying to adjust settings for Act Scheduler:

 

Error: “Could not load file or assembly ‘Act.Framework.DataExchange.OutlookSync.dll’ or one of its dependencies.

 

Act! Pro 18.0 Hot Fix 4

 

KB Article 36729 says the cause and solution is unknown.

 

Updated the customer to Pro 18.2, rebooted, error resolved, and is working well. Perhaps you'd like to flag the KB article for an update to help someone else.

 

Cheers!

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Nickel Super Contributor
Posts: 341
Country: USA

Re: KB 36729 Resolved

Excellent, thanks for sharing

Juan Carlos Otero
juancarlostero@icloud.com
Copper Contributor
Posts: 81
Country: USA

Re: KB 36729 Resolved

Another lil' nugget of info; Geoff Boulden told me he saw a Windows Update on a different client machine regarding .NET framework that went through some time around Dec 14th.  He rolled back that particular update and it worked again too.

 

Seems like a few ACCs are reporting this issue suddenly cropping up, so maybe it has to do more with that Win Update?

 

I suppose any and all info helps.  Happy holidays!!

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: KB 36729 Resolved

Thanks Stephen,

We've added a note to the KB article.