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Just won't open.... no error message?

New Member
Posts: 12
Country: USA

Just won't open.... no error message?

[ Edited ]

I'm going nuts.  I moved Act over to new laptop (Win 7) yesterday.  Backed up old, restored.  All good.

Worked on system all day yesterday.  Everyone was happy.

 

Tonight I clock on desktop icon... no response.  I got to win explorere Act file and click on application icon... no response.

 

Notes:

Act Pro 2011

I do notice that there are a number of Act 330kb application icons.  None of them respond.

I also notice the last file modified was called

Linked to Outlook 2007

 

Any help appreciated.

 

Jonathan

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Just won't open.... no error message?

Have you checked your Windows Task List to see if the the ACTSage.exe process is still running?  It may be that the ACT! application did not shut down completely previously.  You can access the Task List by: pressing the CTRL + ALT + Delete keys simultaneously > then select Task List > select Processes tab.  If it is running, click on the process and then use the End Process option.  Attempt to launch ACT!.

 

Here is an article with further steps to resolve the issue: KB Article 23807

Greg Martin
Sage