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Issue with Mail Merge

Copper Contributor
Posts: 102
Country: Canada

Re: Issue with Mail Merge

It's a totally different issue Jared.   What you are showing is quite normal for Outlook.   What I'm referring to is a similar rectangle with the red x in the upper left had corner, but there are no messages to download the images or add the sender to the safe sender list.    The embeded hyperlink still functions but the image does not show.    This only happens when the recipient is using Outlook and only happens when you do an email merge with more than one contact.  If you do a merge with only one contact the recipient will see the email just fine.   Trust me, I've done extensive tests and have researched this fully.   It is a definate bug in the ACT software that they do not wish to fix.   I've just spoken with someone who tells me that the new company that bought ACT last year is doing a webinar next month and may want to visit and fix this issue at long last.