10-04-2012 01:07 PM
Hi everybody, I'm using a trial version of Sage ACT! Pro 2013 and I am unable to sync contacts with Outlook 2013.
The issue is an exception thrown when calling a function in mscorelib.
I tried the examples given in the Knowledge Base and I tried re-installing the software once, with no success.
I am successfully using the same trial version on two other PCs in the team and we're seriously considering buying some licenses, but we need to overcome this problem.
Any help would be strongly appreciated.
10-26-2012 01:03 AM
Hi Greg, many thanks again.
I sorted the issue by exploiting (what I consider to be) one limitation of Act: the synchronization of only the top contact folder, and no synchronization of sub-folders.
I copied all the contacts in a sub-folder, re-copied them back to the top one by chunks and synchronized with ACT at each step.
This way I was able to detect some duplicate contacts which, I believe, were the main cause for the inability to synchronize ACT.
Now the system works as a charm.
10-04-2012 03:41 PM
10-04-2012 03:43 PM
10-04-2012 10:20 PM
10-05-2012 05:22 AM
Tried again on a fresh Windows 7 Install`+ MS Office 2010 (profile configured with MS Exchange).
No luck, I've seen there were issues in the sync with Distribution lists in the 2010 version but I thought everything was solved.
Still, too bad: with no fix, this software is pretty much impossible to install / not worth the price.
10-05-2012 06:26 AM
10-05-2012 07:11 AM
Thank you very much for the reply Greg.
>> You mention it works on 2 other computers - what is different about this computer? Anti-virus... other...
All three computers are identical: Outlook configured with an Exchange profile, Win7 + Office 2010.
Issue is: the two computers that work have a somewhat trivial Outlook database: some messages, some contacts with no distribution list.
The computer that fails is from a colleague with many years in the field and therefore he has many more contacts, many distribution lists.
Most importantly he has linked his tasks to some users, and it might be that some of those are no longer in the contact list.
This, however, should not be a problem: on one of the working PCs I did the following.
Create a user in Outlook in a distribution list, link that user to a particular task.
Delete the user (but keeping the missing link).
Create a new database in ACT.
Sync ACT and Outlook.
>> Attempt to sync Outlook with a different Sage ACT! database (create a new database and add a few contacts)
I tried this with no success.
>> Disable UAC
No luck on this either.
>> Attempt to sync with different Outlook profile.
This works, albeit with little joy: the profile is empty and there is not much to sync. Once I revert back to the previous profile it still fails.
10-05-2012 07:56 AM
Unfortunately this indicates there is an issue with the particular Outlook PST (profile).
You can try running Microsoft's Scanpst.exe to see if it can resolve the issue. I recommend creating a copy of the PST as a backup before running the scan utiltity. Here is a Microsoft article describing the location of the Scanpst utility: Microsoft Article Link
Note: Sage does not support this Microsoft utility.
10-24-2012 07:50 AM
Greg, Thank you very much for the suggestion.
Both trying fixing PST and OST was unsuccessfull, any other ideas?
The exception is rather clear in the image I posted.