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Issue creating call for another user

New Member
Posts: 1
Country: United Kingdom

Issue creating call for another user

When I try to schedule a call for another user the following message appears;


Item has already beed added. Key in dictionary: "XXXXX" key being added: "XXXXX"


After clicking ok the schedule for box appears and there are no names in the drop down box.


All users are set up with Administratoe level access.  The version of Act being used is 2009 (


Thanks in advance for any help.



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Issue creating call for another user

Does this happen on just your machine, or are others users getting this error as well?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.