My wife is a realtor in Florida. I'm a PC tech so I did a lot of research on the various CRM's available. My decision was ACT! was the best buy for the money. We have been using it for about 6 weeks now and while it's got it's little annoying limitations overall it's a great product and I don't regret the decision. Like I said, for the MONEY, it's the best CRM. The documentation that comes with it is terrible so if you really want to learn the program invest in ACT! by Sage for dummies. It's not a difficult read and you can go along and pick out what you need as you get deeper into the power this program gives you. I do wish they had a separate forum for the Real Estate version maybe if enough of us ask for it? After all they do charge us more for this version than the standard one. Good luck with it!