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Internet Sync Service fails at file synchronization

New Member
Posts: 9
Country: United States

Internet Sync Service fails at file synchronization

Internet Sync used to work and now fails.  I think this has to do with permissions.  I know the the admin password was changed on the server, but even changing it back does not resolve the issue.  Here is the log -

 

======== SYNC SESSION - 7/22/2011 11:25:11 AM ========

[ Info | 7/22/2011 11:25:11 AM ]Message: Sync remote client created.
[ Info | 7/22/2011 11:25:16 AM ]Message: Checking if schema changes are available for sync.
[ Info | 7/22/2011 11:25:19 AM ]Message: Client establishing synchronization with server database: HYDROPONIX
[ Info | 7/22/2011 11:25:40 AM ]Message: Initial Handshake completed.
[ Info | 7/22/2011 11:25:40 AM ]Message: Checking if data changes are available for sync.
[ Info | 7/22/2011 11:25:42 AM ]Message: Client initialized database send session: 18
[ Info | 7/22/2011 11:25:43 AM ]Message: Client initialized.
[ Info | 7/22/2011 11:25:43 AM ]Message: Client schema synchronized.
[ Info | 7/22/2011 11:26:26 AM ]Message: Server initialized.
[ Info | 7/22/2011 11:26:28 AM ]Message: Server schema synchronized.
[ Error | 7/22/2011 11:26:31 AM ]Message: File synchronization failed.
[ Error | 7/22/2011 11:26:31 AM ]Message: Synchronization has failed. Server Error Description: ACT! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database and that the Network sync service is running. Also be sure you are connected to your network.

 

Not sure what is going on, any ideas?

New Member
Posts: 9
Country: United States

Re: Internet Sync Service fails at file synchronization

Another piece of information.  Sage Web Premium acess works great - (i.e. http://www.*.com/APFW/)

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Internet Sync Service fails at file synchronization

Have a look at this knowledgebase article: KB Article 24341

Greg Martin
Sage
New Member
Posts: 9
Country: United States

Re: Internet Sync Service fails at file synchronization

We have two PCs that use internet sync.  One of the PCs is working great and the other isn't.  The second always fails at the file synchronization.  I look at the sync preview in actdiag and I can see the two files it is trying to delete (the are both query files).  I deleted these two files on subscriber PC, rebuilt everything there was to rebuild and still the same results.  I know it makes it connection, since it updates schema.  Suggestions to try?

Copper Super Contributor
Posts: 78
Country: Australia

Re: Internet Sync Service fails at file synchronization

There is only one last step to try before just cutting a new RDB.
On your parent database, zip up the databasename-database-files folder.

Unzip it on your subscriber pc, overwriting all the files that are already on the subscriber pc.