01-31-2014 12:40 PM
I am trying to install Act 2009 version 11.0 on my desktop computer with Windows 7. I am at the stage where it is finalizing and an error message popped up saying: "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel." I have no idea what to do. I have AOL on my computer and don't know what this error message means. If anyone can help me I would appreciate it.
02-04-2014 10:07 AM
It sounds to me like there might be another error happening in the background. Some errors request from you whether you wish to report them or not, and require an email program such as Outlook in order to send. Does the installation appear to end without completing after popping up with this error message?
To see if there is an additional error, you can go to the Windows Event Viewer and see if something might have popped up in the background:
1. Click Start > right-click Computer and click Manage
2. Go to Event Viewer > Windows Logs > Application
3. Look for any errors that may refer to Act or installation around the time that you receive the error
02-04-2014 05:34 PM