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Installing ACT 2010 and Windows 7

New Member
Posts: 1
Country: United States

Installing ACT 2010 and Windows 7

Anyone....I have a brand new Dell Studio XPS running Windows 7 Ultimate. I purchased the 2010 version after using version 6.X for many years. When trying to install it gets to the stage where it is "Deploying and attaching the SQL Express/Demo Database" and comes up with a "ACT! has encountered an error and needs to close." While not an idiot, I have no idea what to make of the error, listed below. Anyone can help here? Been on hold with Sage for 45 minutes and it looks like no end in sight....

 

<?xml version="1.0" encoding="utf-8"?>
<Feedback>
    <!--Data provided by the Feedback form on error-->
    <Title>AutoSubmit_x0020_Issue</Title>
    <Feature>AutoSubmit</Feature>
    <Severity>_x0032_3</Severity>
    <Tier />
    <MachineName>STEVELAPTOP</MachineName>
    <ProcessorInfo>
        <Processor>Intel_x0028_R_x0029__x0020_Core_x0028_TM_x0029_2_x0020_Duo_x0020_CPU_x0020__x0020__x0020__x0020__x0020_T9600_x0020__x0020__x0040__x0020_2.80GHz_x002C__x0020_GenuineIntel</Processor>
    </ProcessorInfo>
    <OperatingSystem>
        <OSVersion>_x0037_600</OSVersion>
        <Language>_x0031_033</Language>
        <SystemDirectory>C:_x005C_Windows_x005C_system32</SystemDirectory>
        <WindowsDirectory>C:_x005C_Windows</WindowsDirectory>
        <Locale>_x0030_409</Locale>
        <TimeZone>_x002D_300</TimeZone>
        <OSName>Microsoft_x0020_Windows_x0020_7_x0020_Ultimate_x0020_</OSName>
    </OperatingSystem>
    <PrinterInfo>
        <DriverName>HP_x0020_LaserJet_x0020_1100_x0020__x0028_MS_x0029_</DriverName>
        <DriverPath>C:_x005C_Windows_x005C_system32_x005C_spool_x005C_DRIVERS_x005C_x64_x005C_3_x005C_UNIDRV.DLL</DriverPath>
        <DriverVersion>_x0033_</DriverVersion>
        <DriverSupportedPlatform>Windows_x0020_x64</DriverSupportedPlatform>
    </PrinterInfo>
    <SQLServerInfo>
        <SQLVersion>_x0039_</SQLVersion>
        <SQLPath>C:_x005C_Program_x0020_Files_x0020__x0028_x86_x0029__x005C_Microsoft_x0020_SQL_x0020_Server_x005C_MSSQL.1_x005C_MSSQL</SQLPath>
    </SQLServerInfo>
    <WindowsRole>
        <WindowsUserRole>User_x0020_is_x0020_a_x0020_Windows_x0020_Administrator.</WindowsUserRole>
    </WindowsRole>
    <IPAddress>fe80::1ae:f3ad:f230:6915_x0025_11_x007C_fe80::2421:39eb:3f57:ff93_x0025_14_x007C_192.168.0.108_x007C_2001:0:4137:9e50:2421:39eb:3f57:ff93_x007C_</IPAddress>
    <MACAddress>_x0030_0:26:B9:0D:57:0B_x007C_20:41:53:59:4E:FF_x007C_00:24Smiley Very Happy6:15:C1Smiley Very Happy4_x007C_00:03:8A:00:00:15_x007C_</MACAddress>
    <SubmisstionID>_x0033_0aa31e9-dd37-4f28-b8b3-5dbed4132bc4</SubmisstionID>
    <DotNetVersion>_x0032_.0.50727.4927</DotNetVersion>
    <Title>AutoSubmit_x0020_Issue</Title>
    <Feature>AutoSubmit</Feature>
    <Severity>_x0032_3</Severity>
    <Tier />
    <MachineName>STEVELAPTOP</MachineName>
    <ProcessorInfo>
        <Processor>Intel_x0028_R_x0029__x0020_Core_x0028_TM_x0029_2_x0020_Duo_x0020_CPU_x0020__x0020__x0020__x0020__x0020_T9600_x0020__x0020__x0040__x0020_2.80GHz_x002C__x0020_GenuineIntel</Processor>
    </ProcessorInfo>
    <OperatingSystem>
        <OSVersion>_x0037_600</OSVersion>
        <Language>_x0031_033</Language>
        <SystemDirectory>C:_x005C_Windows_x005C_system32</SystemDirectory>
        <WindowsDirectory>C:_x005C_Windows</WindowsDirectory>
        <Locale>_x0030_409</Locale>
        <TimeZone>_x002D_300</TimeZone>
        <OSName>Microsoft_x0020_Windows_x0020_7_x0020_Ultimate_x0020_</OSName>
    </OperatingSystem>
    <PrinterInfo>
        <DriverName>HP_x0020_LaserJet_x0020_1100_x0020__x0028_MS_x0029_</DriverName>
        <DriverPath>C:_x005C_Windows_x005C_system32_x005C_spool_x005C_DRIVERS_x005C_x64_x005C_3_x005C_UNIDRV.DLL</DriverPath>
        <DriverVersion>_x0033_</DriverVersion>
        <DriverSupportedPlatform>Windows_x0020_x64</DriverSupportedPlatform>
    </PrinterInfo>
    <SQLServerInfo>
        <SQLVersion>_x0039_</SQLVersion>
        <SQLPath>C:_x005C_Program_x0020_Files_x0020__x0028_x86_x0029__x005C_Microsoft_x0020_SQL_x0020_Server_x005C_MSSQL.1_x005C_MSSQL</SQLPath>
    </SQLServerInfo>
    <WindowsRole>
        <WindowsUserRole>User_x0020_is_x0020_a_x0020_Windows_x0020_Administrator.</WindowsUserRole>
    </WindowsRole>
    <IPAddress>fe80::1ae:f3ad:f230:6915_x0025_11_x007C_fe80::2421:39eb:3f57:ff93_x0025_14_x007C_192.168.0.108_x007C_2001:0:4137:9e50:2421:39eb:3f57:ff93_x007C_</IPAddress>
    <MACAddress>_x0030_0:26:B9:0D:57:0B_x007C_20:41:53:59:4E:FF_x007C_00:24Smiley Very Happy6:15:C1Smiley Very Happy4_x007C_00:03:8A:00:00:15_x007C_</MACAddress>
    <SubmisstionID>c0fcc121-9756-447c-889d-605b3821f22d</SubmisstionID>
    <DotNetVersion>_x0032_.0.50727.4927</DotNetVersion>

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Installing ACT 2010 and Windows 7

Do you have any other programs installed that are using SQL Server?