12-27-2008 07:09 PM
I just bought a laptop with Windows Vista. Everything seems to be working fine...except for downloading ACT 10.0. The installation went smoothly, but when I turned the laptop on the next day, it indicated there was a major error and the "SQL Server 2005" had to be removed. It took quite a while to do that... and I'm not sure all related files have been completely eliminated.
Any recommendations for making sure this process goes better the next time? Thanks!
12-27-2008 07:31 PM
I've not seen an error telling you to remove SQL... if you get an error, always good to post it in full.
As to doing the cleanest install, I'd recommend these steps:
First, disable Vista UAC as per KB 20220
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall any MS SQL items from the Control Panel if still there
Uninstall MSXML 6 Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install ACT! 10.0 full install
Install ACT! 10.03 patch if the previous install was a previous build
Restore from Selective Startup Mode with MSCONFIG
Takes time, but will give the cleanest and most stable install.
For the KB numbers, go here http://tinyurl.com/34xq94 - put the number in "Search Text" and change "Search By" to Answer ID