10-27-2015 10:58 AM
Have a look at this youtube video - it shows you how the Cristal reports work
10-30-2015 06:03 AM
You said that version 16 would not be fixed because it's obsolete - HOWEVER ... the ACT website states that support for version 16 will continue until November 2016. So I should think that we can expect that these issues will be fixed for version 16 as well as version 17. Many of us just cannot afford to upgrade every year - we're too small. But others, like me I'm sure, have been using ACT for enough years that a conversion to another CRM just isn't practical either because ACT will not help by allowing export of notes and histories.
So, PLEASE, ACT ... honor your commitment to continue support for another year, and get this thing fixed.
10-30-2015 08:30 AM
ACT! 16 support continues through November 16 FOR THE WINDOWS VERSIONS SUPPORTED FOR VERSION 16, Windows 10 was not released during the time ACT! 16 was being sold and was not a supported operating system. That's why ACT! 16 won't be made compatible with Windows 10. ACT! 17 is the first ACT! version with Windows 10 compatibility.
11-06-2015 12:28 PM
Since Act! has made the decision to not support Win10 OS on v16 then I would expect Act! TO OFFER A FREE UPGRADE or minimal cost upgrade to v17 for those of us stuck with Win10. Is this being considered by Act! management?
11-06-2015 09:23 PM
Why should they? ACT! 16 supports all versions of Windows that it was advertised to support. Please show me where they said "and all future versions of Windows." If you upgraded to Windows 10 by accepting the "free" upgrade to Windows 10, you are now finding out the true cost of free.
11-07-2015 05:00 AM
11-07-2015 08:23 AM
To clarify, Act! v17 is supported on WIndows 10. This means our technical support teams will work with you on any issues encountered, and we'll investigate and log any defects encountered. You won't be refused support.
An important distinction here is that Act! v17 is not certified with Windows 10, Certification is our process of end-to-end testing of every Act! feature to ensure full compatibility. This is done during the development of major releases, and is what gets operating systems listed on our system requirements. This certification has been completed in Act! v18 for our Pro, Premium and Web products.
Further information around compatibility, known issues and best practice with Window 10 is available from the articles below, but please let me know if you need any further clarity: -
11-16-2015 08:22 AM