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Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

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Copper Contributor
Posts: 22
Country: United_Kingdom

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

Thanks
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Copper Contributor
Posts: 5
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

Brittany:  Did you have a chance to discuss this with the developers yesterday?

 

Thanks!

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Administrator
Posts: 262
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

Hi Mjolah,


I have been updating the team but have not received any updates back yet. Once I have some updates I will be sure to add them.

Thanks for following up with me.

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
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Copper Contributor
Posts: 22
Country: United_Kingdom

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

[ Edited ]

Can you please ask your support team when they are going to answer your question about giving a status for this problem!

All I am asking for at this stage is when will they answer your question!

Thanks
Siggi

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Copper Contributor
Posts: 22
Country: United_Kingdom

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

All,

          I received the following email from the ACT! Support team regarding the document tab problem on ACT! V16.

 

As a result of this email, I am now looking for a replacement to ACT! V16

 

Hello Siggi,

Thank you for your e-mail.

I can confirm that the documents tab problem will not be fixed in an update for Act v16. We will provide telephone and e-mail support for Act 16 as far as is possible, but we will not apply further patches. Instead we will focus on updates for the current Act release.
The problem with the documents tab had also been experience by some users on V17. We are working on a solution to this, but do not have a current release date for the fix.

 

Thank you,

David Graham Act! Technical Support

 

UK: 0845 268 0220
Ireland: 0766 801 364
South Africa: 0105 003 672
Australia: 613 9111 0500
New Zealand: 0800 775 617
United States: 800-927-3989
Webchat: click here software.support@swiftpage.com www.swiftpage.com
 

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Copper Contributor
Posts: 5
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

[ Edited ]

I'll be joining you in the search....  Upgrading every year or so just isn't in the cards for small businesses like mine.  It seems to boil down to a choice betweeen buying new licenses for Windows 7 for the BRAND NEW computers we bought with Windows 10 pre-installed, OR buying new Act Pro 17 licenses (which may or may not solve the problem for the time being), OR looking elsewhere for a CRM system.  As a small business person, I will look at ALL options - but frankly,  having to make ANY changes to be able to run software that is only a couple of years old and no longer is being supported by the developer speaks volumes about the company - and my willingness to continue to do business with them...

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Nickel Super Contributor
Posts: 391
Country: United_Kingdom

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

Thank you all for your feedback,

 

To be clear on this, retaining compatibility with new operating systems and related technologies is a benefit of our support plans. In the UK, our Bronze, Silver and Gold levels of Business Care ensure that customers are using the latest Act! version, and benefit from updates which ensure they remain compatible. In North America, these same benefits are delivered via an Act! subscription.

 

An important point to note is that the documents tab issue is still under investigation. This work is part of ongoing development for a larger hotfix which is specific to Act! v17. As soon as we have a timescale confirmed for this update, we’ll add the details to any related forum posts (including this one).

 

As mentioned in the previous posts, there are no current plans to produce an update for Act! v16 or below. In the past, we have produced some specific compatibility updates for previous Act! versions. Generally however these have been where a change has been made which a customer has no control over, for example Google’s changes to their APIs which affected our integration features.

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Copper Contributor
Posts: 5
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

[ Edited ]

With all due respect....  I can understand having an End of Life date for prior versions of a product, but version 16 isn't that old (Microsoft still supports Windows 7, which is 4 times older than Act version 16 - and only recently did an EOL for Windows XP - which was considerably older).  In fact, Microsoft is STILL supports Office 2007 and 2003.... Upgrading operating systems isn't always within the control of a small business user - try buying a "reasonably priced" computer that isn't Windows 10 based?  You pay EXTRA for downgrade rights to Windows 7 - and that isn't always available anymore.  Subscription based software may be the wave of the future (and I'll evaluate that when I have no other choices) but for a small business, recurring monthly expenses can be the difference between using a product and doing without

 

The market for Act has always been the small to mid-sized business (although there is a "large market product" I believe) and it seems as though the direction has been to ignore the small, and go more mid and larger market focused.

 

And by the way, I sat through one of your webinars - featuring an Act! value add consultant who quite clearly went through the reasons to upgrade from 16 to 17, and the REASONS NOT TO.  In fact, he all but recommended NOT upgrading - because the differences were not significant for MOST users (although I recall he did mention that integration with Outlook was "better" but still not "ready for prime time").  Interesting....

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Skilled Commentator
Posts: 37
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

Let me know what contact manager you find. ACT hasn't had basic support since before it was owned my Sage.
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Skilled Commentator
Posts: 37
Country: USA

Re: Installed Windows 10, Now Act 16 PRO is crashing everytime I click on the Documents Tab

My requirements are more simple, i.e. I need a robust contact, calendar, tasks manager not a CRM. I have been using ACT since 1997, so I have a lot of history that I want to keep at the contact level.