01-17-2011 07:39 AM
OK, I recently purchased and installed ACT! 2011 Premium. This was an upgrade for me and for another in the office, both with laptops, both running Windows 7.
Installed 2011 on both laptops. Under the Program List in Control Panel, both installed software programs show as Premium 2011.
HOWEVER, on one laptop, the bar across the top of ACT reads Sage ACT! Premium and under Help-About...it shows version 18.104.22.168. On the other laptop, the main database that the other syncs to, across the top reads ACT! by Sage Premium for Real Estate, and under Help-About is shows version 22.214.171.124x229.
I have uninstalled and reinstalled on main laptop with same issue, shows 2011 in Programs list but an older version when I actually open the database.
Please help! I am having sync issues and assume it's related to the databases not being the same version.
01-19-2011 03:30 AM
You should be able to run the install to update and it should perform the uninstall automatically so this would tell me that the install for 2011 is not running correctly on the one with the problem. Did you run the setup by right click "run as administrator"