01-22-2014 02:23 PM
Hi All -
I have some issues with my PC, so I nuked it and started over. Have everything installed except ACT! I have MS SQL 2005 SP3 installed (directly from MS) along with NET Framework 4.51. Running Win 7 Pro (64 bit).
Receiving the following errors:
"ACT! has encountered an error and needs to close"
"SQL did not install successfully. Please review installation guide (and some other things).
I've removed SQL from SP4 and re-ins to SP3 -- neither work. Have two other systems and I just can't determine the difference. I just can't complete the install let alone any updates. Prev had SQL 2012 (then I realized it was not compatable) and uninstalled via Ctl panel.
Any & all help is appreciated.
Tx-
George
01-24-2014 08:30 AM
The Act! installer comes with a script to install SQL. Try removing all SQL related items via Control Panel, reboot, then let the Act! installer do its magic!
01-24-2014 10:39 AM
Hi Mark -
Thanks for the advice. I've done that for 2005 Express & 2008 Express. Are their any apps that are part of SQL that don't have SQL in their name? Cold reboot as well. Reg scan / clean . I'm really stumped.
Tx-
George
01-24-2014 12:23 PM
are you receivin and error during the install of ACT!? Or does it appear that SQL installs successfully?
01-24-2014 12:33 PM
Hi Mark -
Yes. ACT! install always crashes. I receive the following:
"ACT! has encountered an error and needs to close"
"SQL did not install successfully. Please review installation guide (and some other things).
then it closes w/o completing the installation.
I've removed anything with the name "SQL" from programs (within ctl panel) and MS Offce XP. Have 2 other systems running same
s/w (different h/w configs). SQL seems to be the issue; wheter off of the ACT! cd or from MS Update (installs w/o crashing, but then says I need to remove it and let ACT load SQL or something of the sorts).
Thanks -
George
01-24-2014 12:34 PM
PS -- reg cleaner & cold reboot also.
01-24-2014 01:06 PM
http://kb.swiftpage.com/app/answers/detail/a_id/27742
That article has lots of options to look through, but most of them are on sql 2008.
For sql 2005: http://kb.swiftpage.com/app/answers/detail/a_id/19409
I would suggest trying to manually install your sql instance and see if you can get a better error. That kb is: http://kb.swiftpage.com/app/answers/detail/a_id/19386
good luck!
01-24-2014 01:10 PM
I'll try this over the weekend and post back. Thanks for the advice.
Tx-
George
01-25-2014 02:06 PM
I tried to manually install SQL server 2005 from the CD via:
http://kb.swiftpage.com/app/answers/detail/a_id/19386
I only am able to install 12 of 13 processes. The "warning" is:
- ASP.Net Version Registration Requirement (Warning)
Messages
ASP.Net Version Registration Requirement
Failed to find the ASP.Net Version Registration with Microsoft Internet Information Services (IIS).
I can install but it still is crashing during the subsequent ACT! install. Thinking of re-nuking the machine and installing ACT! first so no other apps are on except Windows & Norton A/V (all updated before ACT!).
Any thoughts?
Tx-
George
01-26-2014 04:59 PM
if you do nuke and pave, install office before you install Act!