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Install issue

Copper Contributor
Posts: 67
Country: New Zealand

Install issue

I am trying to install Act2010 at a site & during install I get the following message:

 

Error 1937.An error occurred during the installation of assembly 'Act.UI,Version=12.0.409.0,ProcessorArchitecture=MSIL,PublicKeyToken=EBF6B2FF4D0A08AA,Culture=neutral,FileVersion=65535.0.0.0'. The signature or catalog could not be verified or is not valid. HRESULT: 0x80131045. 

 

This comes up as ins Issue Submission & when I try to send it to Sage it tells me it cannot submit issue. The message comes up during install of SQL.

I have tried this install on several PCs & get the same message.  I did a search on the net & one item suggested that it was a corrupt install file so I got another install file tried it on a stand alone PC & it installed OK.  It tried it again at the site & get the same message.  The site has XP Pro SP3 PCs.  I even tried on the server which is SBS 2003.   I was logged in as Administrator on all PCs, had turned off firewall & AV which is Nod32.  Any ideas?  Thanks

Tony

Moderator
Posts: 4,395
Country: USA

Re: Install issue

Extract the download again and attempt to install.  This error is common when the files didn't extract properly.
Copper Contributor
Posts: 67
Country: New Zealand

Re: Install issue

Hi David

 

When I transferred the install files after successfully installing on another PC I had transferred the extracted files & not the zip file so I don't think it is a issue with the install files

 

Tony

Moderator
Posts: 4,395
Country: USA

Re: Install issue

It still could be the file didn't transfer properly.  Compare files sizes for Act.UI.dll
Copper Contributor
Posts: 67
Country: New Zealand

Re: Install issue

Hi David

 

I have checked the file size in the properties & it says 16,670,720 bytes

 

Tony

Moderator
Posts: 4,395
Country: USA

Re: Install issue

Are you able to install the DLL? 

 

- Go to Start > Run > assembly

- Drag and drop Act.UI.dll into the assembly folder.

Copper Contributor
Posts: 67
Country: New Zealand

Re: Install issue

Hi David

 

When I try & drag & drop the dll file into the assembly directory nothing happens.  When I hold the file over the directory I get a Ø symbol.

 

Tony