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Install issue with Act v16

New Member
Posts: 1
Country: Australia

Install issue with Act v16

I am trying to install Act 16 on my new computer which is running a recently purchased copy of Windows 7.

 

The installer is giving me this message:

 

Error Number: 0x80040707

Description: DLL function call crashed: ISRT._RegQueryKeyValue

 

This is because the version of Microsoft Visual C++ 2010 Redistributable the installer is trying to download is older than the one I have on the machine.

 

Does anyone know if there a patch or a fix for this or will I need to downgrade the version I currently have installed in order to proceed with installing Act 16?

 

Thanks

Moderator
Posts: 719
Country: USA

Re: Install issue with Act v16

This could actually be caused by pending Windows Updates. A lot of times a reboot can resolve this. I would recommend checking to see if Windows Updates had already caught an update but didn't finish applying it. Additionally, I would recommend the following Knowledgebase article for this issue: 

 

http://kb.swiftpage.com/app/answers/detail/a_id/28734

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com