08-27-2015 06:10 AM
in Word you can add extra fields such as [name] or [job title]. The plugin works on our machines, but on one of computer it says “The Application is not running”.
Please could someone help
08-27-2015 09:14 AM
Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.
When does it say “The Application is not running”? What is the operating system? What is the Version of Act? Is this a shared database? What Plugin are you referring to?
08-28-2015 05:39 AM
Operating system is windows 7
Database is shared
version is Sage Act Premium 2013 Version 22.214.171.124
Everyone else at his company are using same everything but for some reason he is getting this error.
I have checked Anti-Virus and all same as everyone else also i have even uninstalled all of Act and reinstalled with the disc still no luck
Thanks help would be really appreciated
08-28-2015 09:04 AM
Check the Word options on that machine to make sure the ACT! macros are enabled.
09-01-2015 08:14 AM
Below is a link to a Knowledgebase article that may fix your issue:
09-03-2015 03:14 AM
The anti virus has been checked and it is set correctly, also the same as other machines
The problem we are getting is when we open a word document the add-in option is there, if we open up a database in Act then open a template the add-in isnt there.
I have found a web link showing me how to add the add in back BUT this hasnt worked
I have found out from the company who is having the issue that they only pay for accounts support and NOT act support