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Insert Custom fields in Word Template

New Member
Posts: 5
Country: United_Kingdom

Insert Custom fields in Word Template

in Word you can add extra fields such as [name] or [job title]. The plugin works on our machines, but on one of computer it says “The Application is not running”.

 

Please could someone help 

Copper Super Contributor
Posts: 116
Country: USA

Re: Insert Custom fields in Word Template

E-Tech,

 

Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

When does it say “The Application is not running”? What is the operating system? What is the Version of Act? Is this a shared database? What Plugin are you referring to?

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
New Member
Posts: 5
Country: United_Kingdom

Re: Insert Custom fields in Word Template

For alot of your questions i am waiting to hear back from the user but below is a picture of whats happening and can see which part it is he gets itPicture_8549686_0000.jpg

New Member
Posts: 5
Country: United_Kingdom

Re: Insert Custom fields in Word Template

Operating system is windows 7 

 

Database is shared 

 

version is Sage Act Premium 2013 Version 15.1.108.0

 

Everyone else at his company are using same everything but for some reason he is getting this error. 

 

I have checked Anti-Virus and all same as everyone else also i have even uninstalled all of Act and reinstalled with the disc still no luck 

 

Thanks help would be really appreciated 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Insert Custom fields in Word Template

Check the Word options on that machine to make sure the ACT! macros are enabled.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 5
Country: United_Kingdom

Re: Insert Custom fields in Word Template

Hi there,

 

We tried that and they are enabled but still no good

Copper Super Contributor
Posts: 116
Country: USA

Re: Insert Custom fields in Word Template

E-Tech,

 

Below is a link to a Knowledgebase article that may fix your issue:

 

  1. 23075 Error: "Could Not Connect. The ACT! Application is Not Running" - http://kb.swiftpage.com/app/answers/detail/a_id/23075
Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
New Member
Posts: 5
Country: United_Kingdom

Re: Insert Custom fields in Word Template

Hi there,

 

The anti virus has been checked and it is set correctly, also the same as other machines

 

The problem we are getting is when we open a word document the add-in option is there, if we open up a database in Act then open a template the add-in isnt there. 

 

I have found a web link showing me how to add the add in back BUT this hasnt worked 

 

the link i used was http://kb.swiftpage.com/app/answers/detail/a_id/27128/~/how-to-disable-or-manage-your-act!-add-ons-u...

 

I have found out from the company who is having the issue that they only pay for accounts support and NOT act support 

Copper Super Contributor
Posts: 116
Country: USA

Re: Insert Custom fields in Word Template

From the screenshot, I see that Act is not open and this is the reason for this error.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com