08-03-2009 05:59 PM
Incorrectly installed ACT 9 on Windows 7 - 64 bit - uninstalled but Outlook 2007 is still not right.
When I load Outlook 2007, I recieved the following message:
"The Add-in “ACT! Extensions” (C:\Windows\system32\ACTExt.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in."
I used the Windows program uninstall to remove ACT 9 but I received the above message. Reoved the memtioned file manually but still receive the same message.
Any suggestions (please)?
08-05-2009 02:24 PM
Please open your Outlook application and navigate to Tools|Trust Center.
Now select "Add-ins"
Near the bottom of the screen, select "Manage" and choose "Exchange Client Extenstions" and choose "Go".
Toggle off the ACT! addin as well as the Redemption addion.
I believe this will clear the message you have encounted.
Please post your results.
08-04-2009 08:12 AM
Just to clarify, is the error saying ACT9Ext or ACTExt. If its showing ACTExt, then its referencing ACT! 6.0 or prior Outlook integration.
Try going into Outlook Trust Center to remove the ACT! extension
08-04-2009 08:35 AM
Ooops! Yes it is ACT9Ext.
I tried exactly what you mentioned numerous times and it did not work for some reason. I agreed it should have. I summize that something happened when I tried to ACT 9 on the 64 bit system.
08-04-2009 09:02 AM
Check the following registry key and see if ACT Extensions is there. If it is, backup your registry and delete ACT! Extensions.
Also try rebuilding extend.dat
- Close Outlook.
- Browse to following location and delete extend.dat
XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook
08-04-2009 10:31 AM
Rebuilding extend.dat was completed but that did not make the difference.
The registry seems to make a lot of sense, but I am running Windows 7RC and could not find the Exchange reference. Any suggestions on this one?
Thanks again, Adrian
08-05-2009 06:39 AM
Can you confirm that you are using ACT 9? This would actually be ACT! 2007 and this version would not work on a 64 bit operating system.
Perhaps you mean ACT! 2009?
Additionally, it is realized that Windows 7 is still an RC release and is not supported.
08-05-2009 10:09 AM
My apology - I checked the box and I am running ACT! 2008 Version 10.0.3.182 Hotfix 1.
Yes, I understand that Windows 7 is not supported at this time, but it's been worth it. I find it much more refined and useable than Vista, and now I have it running under Windows Virtualization on XP, my version of ACT! is running well, too. If we could just fix the Outlook matter ......
08-05-2009 10:11 AM
Hold on, are you using a Virtualization product with XP as a guest operating system or are you using the XP Virtualization built into Windows 7?
08-05-2009 10:17 AM
I am using the XP Virtualization built into Windows 7. This was a side note. It had nothing to do with my original installation attempt to install ACT! 10 onto my Windows 7RC 64 bit system.
08-05-2009 10:25 AM
I am afraid it does, you see, the version of ACT! that you have indicated will not install on a 64bit operating system.
Did you install ACT! on the virtual XP session? If you did, this virtual XP session must be 32bit if you were able to install ACT!.
Are you saying that you get this Outlook Integration error message when you launch Outlook from Windows 7?
If so, this may imply there is a shared registry component and that the XP session is not independent of the hosting Windows 7 session.