01-20-2012 09:47 AM
Forgive me if this is somewhere (I have looked)
New harddrive. ACT 2011 Pro, Outlook 2007, Windows 7. Long time ACT user.
When trying to import Outlook contacts, I'm only getting 87 out of ~1800? I have tried creating new database in ACT. I have tried "syncing" also.
Please help, Thx
01-20-2012 10:13 AM
The import process may default to "do nothing" if there is no matching record in Act! If that were the case, does that sound about right in your situation, in which you have 87 records. If so, what you can do is select "Custom import" rather than "Typical" and define what to do when there is no match (Add?).
Check your Sync Set definition under the Outlook Sync Preferences. If you want all of your Outlook contacts to come over, I think you have to check the Add Outlook Contacts box.
Hope this helps.
01-20-2012 10:33 AM
Thanks, I am starting with an empty database so there are no ACT contacts to match. When I click import, it starts to work but then stops after only 87 contacts have been imported. (I have ~1800)
Sync doesn't work at all.
01-20-2012 11:01 AM
Perhaps it is having problems with one of the records in Outlook. Can you tell which one it is trying to process when it stops. If so, trying deleting that record and redoing your import.