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Importing issue with 2011

Copper Contributor
Posts: 67
Country: New Zealand

Importing issue with 2011

I have found issues with importing data into Act! 2011.  I am trying to import Company data into Act 2011 & update an existing record using tab delimited txt file.  The Company name is the unique identifier.  I have tried this with 2 records which I know that is in the database & also using various formnats, i.e tab delimited, CSV, Excel & dBase.  Under the merge options I have tried both Merge & Replace with source along with Do not add & confirm each match. 

No confirmation happens & the records do no get updated.  I tried with the Add function if source records do not match destination records.  The records were added.  I made sure that the Company name was the same in both the database & source file

I have also tested on Contact records wher the Company & Contact names or unique.  Is this a bug with 2011?  I know it worked with 2010


Thanks.  Tony

New Member
Posts: 3
Country: USA

Re: Importing issue with 2011

You are not the only one with this problem, and ACT gives NO response. Need to replace ACT due to constant problems and no help