01-22-2010 06:36 AM - edited 01-22-2010 06:37 AM
Having some trouble importing a database from ACT 6 to 2010 on Windows 7. I've spent some time reading up on here and tried a number of things mentioned (disabling UAC, running as Administrator, registering some DLL and deleting the normal.dot files)
After entering my username and password I receive this error:
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Ignoring this and continuing the import up until clicking 'finish' where I then get the following:
Error accessing or processing a PAD file
This happens with both my main database and the blank ACT6Database. Any suggestions would be greatly appreciated!
01-22-2010 07:03 AM
I would try the .Net fix in the middle of this ACT! Knowledge Base article -
The System File checker should still be in Windows 7
You might also look at this post I just did and make sure the ACT! 6 database is clean:
01-22-2010 07:41 AM
So SFC didn't help...
And it also fails on the ACT! 6.0 Demo database?
If you have an anti-virus, try disabling it.
Other than that, I can only suggest trying an uninstall/reinstall of ACT! - you might wait a bit to see if anyone posts another idea before trying this
This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Download and run the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall any MS SQL items from the Control Panel if still there
Uninstall MSXML 6 Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install ACT! full install
Install latest ACT! patch if the previous install was a previous build and then any Hotfix
Check task manager to make sure .Net optimisation is finished (look for the setup, msiexec or ngen) - might take up to 10 minutes
Restore from Selective Startup Mode with MSCONFIG
Takes time, but will give the cleanest and most stable install.
For the KB numbers, go here http://tinyurl.com/34xq94 - put the number in "Search Text" and change "Search By" to Answer ID